Government Info: Launch of a campaign to promote the profession of Medical Regulation Assistant

The profession of Medical Regulation Assistant (ARM) although little known, nevertheless has a decisive and leading role in the patient’s care pathway, in an emergency situation or not. The ARMs are in fact the first to pick up a call made around the 15th. In this context, they are called upon to direct patients as best as possible according to emergencies and in a short time. In this, they contribute to limiting passages to avoidable emergencies. ARMs thus play a key role in meeting the objective set by the President of the Republic of relieving congestion in these services by the end of 2024. Today, the need for ARMs is growing to best meet the challenges of medical regulation. This is why, François Braun, Minister of Health and Prevention, wanted to launch this May 15, 2023, a campaign to promote the profession of ARM to highlight its essential role. Many opportunities exist with 700 places open in 19 training centers (CFARM) throughout mainland France and in the Overseas Departments and Regions (DROM). Behind the hashtag #Le15recrute, this campaign aims to encourage new vocations and increase the visibility of the ARM profession among young people looking for guidance and people in professional retraining.

About the campaign

To raise awareness and promote the profession of Medical Regulation Assistant, a communication campaign is launched on May 15, 2023 to make young people and people in retraining want to enroll in training taught in CFARM. The bias of this campaign is to highlight the stimulating, rewarding and accessible nature of the ARM profession, which is exercised within a group of professionals (doctors, emergency physicians, etc.), whose missions are complementary. A communication system aimed at two targets – young people and profiles in retraining – is deployed:
– on social networks;
– on the website of the Ministry of Health and Prevention;
– via testimonial videos produced in partnership with the digital media Konbini (profiles: student, CFARM trainer and person in professional retraining) which will be broadcast from May 30, 2023;
– via an immersive video within the SAMU 93, produced in conjunction with the AP-HP.
This visibility campaign is also relayed by many institutional partners of the ministry, via a dedicated communication kit: Regional Health Agencies (ARS), ONISEP,
Center Inffo, National Union of Local Missions (UNML) and the Pôle Emploi network.

How to become ARM?

To strengthen the quality of medical regulation within the 15 centres, training that allows the acquisition of certification has been mandatory since 2019 to practice the ARM profession. The Medical Regulation Assistant (ARM) certification is issued by one of the 18 (19 from January 2024) Training Centers for Medical Regulation Assistants (CFARM), spread over the
almost all of the territory, on behalf of the Ministry of Health and Prevention, including one in Angers. The training is accessible to holders of the baccalaureate (a copy of the registration for the baccalaureate is sufficient to appear for the selections at the entrance of the CFARM); people with 3 years of full-time professional experience. Candidates must be at least 18 years old on December 31 of the year of entry into training. It lasts 11 months and is divided into 1,470 hours equally between theoretical teaching and internships (5 weeks of discovery internship and 16 weeks of practical internship). The training is also accessible as an apprenticeship according to the CFARM. The acquisition of 4 blocks of skills is necessary to validate it:
1) processing a call within the SAMUCentre 15;
2) mobilization and monitoring of the operational means necessary to process the request on medical decision;
3) processing of information associated with the regulation, quality, safety and life of the service;
4) support for the management of resources during the implementation of provisional emergency measures, in a degraded situation and in an exceptional health situation.
The validation of these 4 blocks of skills occurs through knowledge assessments, case studies, simulations and skills assessments during internships.

Practical information : To find out more, go to the website of the Ministry of Health and Prevention or to the website: Training section.

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